Turning Confusion Into Clarity—And Results
Healthcare has undergone a seismic shift in recent years. As more of the financial burden falls on patients, traditional billing systems, office workflows, and early-out vendors have struggled to keep up. A Mississippi Health System’s patients often received multiple, confusing bills for a single visit—each from different systems, vendors, or departments. Internally, this complexity drove up costs, slowed collections, and overwhelmed customer service teams.
The rising cost of recovering a single patient dollar—estimated at 10x that of collecting from payers—only compounded the problem. Add in labor shortages, inflation, and fractured billing systems, and the result was a cycle of inefficiency and patient dissatisfaction.
The HealthWorks Solution
A Mississippi Health System partnered with HealthWorks to streamline and simplify the patient financial experience using the HealthWorks platform. The goal: turn multiple touchpoints and billing headaches into a single, intuitive process—for both patients and providers.
Key Enhancements:
- One Bill, One Experience: The platform aggregates all visits and services into a single guarantor-based bill.
- Fully Automated Collections: AI-driven messaging and payment options allow patients to self-serve, accelerating collections while reducing administrative labor.
- Integrated Financing: For larger balances, financing options are seamlessly offered within the same interface.
- Posting and Reconciliation: Payments are posted back into each billing system according to the provider’s rules, including batch processing and refund management.
- Consolidated Support: A single point of contact for patients replaces multiple departments and vendors, dramatically reducing confusion.
Implementation Timeline: 30–45 days, customized by provider complexity.
Results That Speak for Themselves
The HealthWorks platform delivered measurable results across multiple specialties and services:
- Anesthesiology: 9% of active patient A/R collected within 11 days
- Orthopedics: 12% of guarantors paid within two hours of first message
- Plastic Surgery: 23% of patients paid within 24 hours—16% of total A/R
- Psychiatry & Sleep Medicine: 59 payments within 24 hours of 714 messages sent (8% response rate)
- Weekend Response: 5% of anesthesiology guarantors paid between Friday afternoon and Monday morning
- Billing Office Impact: Overall client collections increased by 20–25%
- Customer Service Relief: One hospital saw a 40% drop in inbound call volume
A Better Way Forward
By replacing confusion with clarity and labor-intensive processes with intelligent automation, HealthWorks helped a Mississippi Health System unlock higher collections, faster payments, and a dramatically improved patient experience. Most importantly, the solution empowers patients to take control of their healthcare finances—without the frustration.